Canadian SMBs Embrace Digital Banking, but Customers Want Better Personal Service

Financial Post22 October 2026, 10:18 UTCCanada

RBC Ranks Highest for Small Business Banking Customer Satisfaction Mobile banking satisfaction climbs 43 points (on a 1,000-point scale) since 2022, including an 18-point increase in 2026. 49% of small business customers are put on hold when speaking with a bank representative, up from about one-third in 2022. Customers with a relationship manager report better […]

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